FAQ

Is the app free to download?
Yes! A limited set of videos are already unlocked so you can get a glimpse of all the features of the app.

Whats an ‘annual subscription’?
An annual subscription is your key to a world of wonders. It unlocks all the premium features of the app with assessments and reports.

What are the benefits of buying an annual subscription?
For a small fee, you will be able to access our entire library of videos, unlock the assessment module which will guarantee your kid learns educator-approved skills that are usually missed out in normal school curriculums and get access to reports. Reports help you keep an eye on exactly what your kid is watching and learning on the app.

How can I purchase the subscription?
You can purchase the app by either expressing interest via the ‘buy subscription’ button within the app or via our website. Once you register your interest our support team will call you and process the payment via simple steps.

How can I cancel my subscription?
You can send us an email on cancelsubscription@lattukids.com and we will process the cancellation within 2 working days.

I can only see few videos on the app, why so?
What you are using now is a beta version of the app, we will soon release the full version of the app where you can access over 1000 videos, 10,000 assessment questions along with some more exciting features. We will keep you posted about its release.

How often do you add new videos on the app?
We update our library every week, adding fresh episodes and shows. Keep checking in for all the new stuff!

Can I download the videos for offline viewing?
No, currently we do not allow that. We are working on making this feature also available, if it is one of those burning features that you must have, drop us a message on connect@lattukids.com and we’ll speed the process up.

Can I check which videos my kid has been watching?
You can access a lot of information via the parent zone. Based on the videos your kid has been watching & the subsequent questions he/she has been answering, you can check his learning progress via reports. In future, you will also receive personalized tips from educators based on your kid’s learning curve on the app.

What’s the parent zone?
Parent zone contains everything that a parent can use to customize their kid’s experience on the app and also access things that may not be relevant to a kid but very relevant to a parent like the kid’s learning report. You can also change app settings from this menu, in future you will also be able to set a timer for limiting screen time usage.

How do you select your videos and decide they are kid safe & kid friendly?
We have educators & child psychologists on board with over 30 years of collective expertise in areas like child development, behavioural analysis, school curriculums and over all child learning development. These experts are very closely involved in the picking of shows and then classifying of what learning objectives the show fulfills. This allows us complete confidence in claiming that all videos are kid safe, kid friendly and teach some skills by the end of it.

My app is hanging/crashing, what should i do?
Please write to us on connect@lattukids.com with a screenshot of the problem (if possible) and detailed steps that led to the problem. We will get back to you promptly.

Why should I give my email address and phone number?
Your email address and phone number are your personal identifier in the app. We store all your session details, your history of videos watched and reports of the assessments taken by your kid by linking it to your email address/phone number. These details also help you log in from any other device and continue your session exactly where you left off without spoiling your progress. We do not ever share any of your personal details with third parties, so you can be assured about that part!

Does Lattu Kids follow any particular curriculum/syllabus?
Lattu Kids App covers skills that are accepted worldwide as the key skills for kids in 2-8 age range. Some of the skills that the app covers are: Communication & language Personal, Social, Emotional Development Mathematics Understanding the world Expressive art and design.

Is there any video on the app that would negatively influence my child’s mind?
All videos focus primarily on 5-6 typical values including communication, language & literacy, shapes, numbers, understanding of world around us, personal social development, muscial development and so on. Our expert team ensures there never is a bad word, bad language, violence or bad dubbing in the videos. All videos subtly only aid a child’s overall development.

How do i access the app?
Lattu Kids is available on various platforms, you can download it from your playstore (Android phones) or the app store (iOS users) you can also access the videos on other platforms like the Amazon Fire TV, Ola Play, Jio TV.

Videos are not playing in the app / my app is crashing/ hanging over and over again, what should i do?
First & foremost check your internet connection, if that is okay try to kill the app and restart it. If that doesn’t seem to work, uninstall the app and download it again. If the problem persists even after all these steps, please write to us on connect@lattukids.com.

Some videos seem to be greyed out and I am not able to click on them, what should I do?
If you cannot access some of the videos it may be because you have not take a subscription. Only limited videos are available for free trial users.

I want to hold a screening of your videos for my kid’s birthday party, how can I do that?
That is superb! We do a lot of screenings for parties and celebrations, you don’t have to worry about anything at all just drop us a mail on connect@lattukids.com or drop us a message on our Facebook page and will do the needful. Did you know, we also have mascots that you can hire for these parties?

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